Right to cancellation

- Complaint Instructions -

If a customer discovers that a product purchased from us is defective or does not match the description, they have the right to file a product complaint. To initiate the complaint process, we kindly ask you to complete our complaint form in full.

For the form, you will need all relevant information regarding the defect, as well as proof of purchase (e.g., order number and purchase date). Additionally, clear photos of the product are required. The label and the back of the bottle must be clearly legible in the pictures. Please also include detailed images of the issue, where the defect is clearly visible.

Important: Please do not return the product before we have contacted you. Once we have received and reviewed the complaint form, we will reach out to you promptly to discuss the next steps.

- Consequences of a Product Complaint -

Possible solutions under the legal warranty include either a product exchange or a refund of the purchase price. You will receive all necessary return shipping instructions only after we have contacted you.

If the complaint is justified, we will cover the return shipping costs.