FAQ

As a general rule, we recommend splitting the daily dose into two feedings, as the body can absorb smaller amounts spread across the day more easily. If feeding twice a day isn't practical for you, you can also feed the full daily dose once a day without any problem.

Our formulas are developed specifically for each species, as digestion and metabolism differ between them. We therefore recommend using each Liquid only for the species stated on the product.

Simply mix the stated amount into your animal's usual feed. For horses, oats, muesli, mash or hay cobs work well; for dogs, the Liquid can easily be mixed into wet food. If several animals share the same feed or water, giving it with a dosing syringe can help make sure each animal gets the right dose.

For foals, we recommend discussing feeding with your vet beforehand. Young horses from around eight months of age can be given the Liquids in a correspondingly adjusted amount.

This depends, among other things, on the specific medication and its ingredients. Please discuss combined use with your vet beforehand.

Cats have particular metabolic and dietary needs. We therefore recommend discussing the feeding or use of any EWALIA herbal product for cats with your vet beforehand.

National and international doping regulations are reviewed regularly and can change at any time. We therefore recommend checking the ingredients of any product you use for possible doping relevance yourself before every competition.

You can use, among others, the FN database and the FEI list of prohibited substances:
FN database
FEI database.

As we deliberately don't use preservatives in our Liquids, they only keep for a limited time once opened. Depending on storage, we recommend using an opened bottle within about 7 to 14 days.

Store the Liquids in a cool, dark place and close the bottle carefully after each use. Storing it in the fridge can noticeably extend how long it keeps after opening.

Unopened and stored ideally, the Liquids generally keep for about 12 months from the date of filling.

Because we deliberately don't use preservatives, our Liquids only keep for a limited time once opened. With one large canister, there would be a higher risk of the contents spoiling before the course is finished. Filling it into individual bottles instead keeps the Liquid as fresh as possible.

The best-before date indicates until when we can guarantee the product's full quality. After this date, the product should be carefully checked before feeding it — pay particular attention to smell, appearance, consistency and any other irregularities. Feeding the product after the best-before date is at your own responsibility.

A slight bulge in the bottle can happen — temperature differences during filling can cause the air inside the bottle to expand. However, if you notice strong bulging, an unusual smell or any other irregularities, we recommend not feeding the product and contacting our customer service instead.

Yes. Since we work with natural raw materials, slight differences in colour, smell or consistency can occur from batch to batch. These natural variations are normal for natural products and generally have no effect on quality.

For payments made in advance, it may take a few working days for us to receive the bank transfer and link it to your order. It is important that you state the order number exactly in the payment reference. As soon as we have recorded receipt of the payment, your order will be processed accordingly.

If you're not receiving a password reset email, it may be because you placed your previous orders as a guest and don't have a customer account yet. In that case, you can simply create a new customer account with your email address.

Unfortunately, past orders can't be added to the loyalty bonus program afterwards. To make sure future purchases are counted, please make sure to place your order while logged into your customer account.

Our step-by-step guide shows you exactly how to redeem your bonus points. View the guide.

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