Right to cancellation
Right of Withdrawal
If the customer is a consumer, they have the right to withdraw from a purchase contract made in the EWALIA GmbH webshop, located at Industriestraße 18, 8321 Margarethen an der Raab, Austria (hereinafter referred to as EWALIA), within fourteen days without providing any reason.
The withdrawal period is fourteen days from the day on which the customer or a third party designated by them (who is not the carrier) has taken possession of the goods. To exercise the right of withdrawal, the customer must inform EWALIA of their decision to withdraw from the contract by means of a clear statement. To meet the withdrawal deadline, it is sufficient for the customer to send the notification of exercising the right of withdrawal before the withdrawal period expires.
If you wish to withdraw from the purchase contract with EWALIA, please fill out this withdrawal form or return form within the 14-day withdrawal period from the receipt of the goods and send it to us either in advance or directly with your return package to:
Ewalia GmbH
Industriestraße 18
A - 8321 St. Margarethen an der Raab
E-Mail: office@ewalia.at
Consequences of Withdrawal
In the event of a withdrawal, EWALIA is obligated to refund all payments made by the customer, except for return shipping costs. This also applies to any additional costs incurred if the customer has chosen a more expensive return shipping method than the standard delivery option offered by EWALIA. The refund will be processed within 14 days after the return package has been received by EWALIA.
For this refund, EWALIA will use the same payment method that the customer used for the original transaction unless expressly agreed otherwise. No fees will be charged by EWALIA for this refund.
EWALIA may withhold the refund until the goods have been received back or the customer has provided proof that they have returned the goods, whichever occurs first.
The customer is responsible for covering the direct return shipping costs.
Exclusion of Withdrawal
The right of withdrawal is excluded if:
- The seal of the product has been removed after delivery.
- The product is not suitable for return due to hygiene reasons.